Delivery Policy

1. Digital Product Delivery

All products sold on BLOXBUYX are digital items. We do not ship physical goods, parcels, or packages. Purchased items are delivered electronically through our order system, automated delivery process, in-game trading method, or direct support assistance.

2. Estimated Delivery Time

Most orders are processed and delivered within 15–30 minutes after successful payment confirmation. Some orders may take longer due to payment verification, item availability, platform conditions, customer availability, or technical issues.

If your order requires manual review or manual delivery, our support team may contact you by email or live chat to help complete the delivery.

3. No Physical Shipping

BLOXBUYX provides digital delivery only. You will not receive a physical shipment, tracking number, courier update, or mailed package for your order.

Any delivery instructions, order updates, or required delivery steps may be provided through your order page, automated delivery system, email, or our 24/7 online customer support.

4. Customer Responsibilities

To help us deliver your order successfully, please make sure that:

• Your account name, username, email address, and order information are accurate.
• You are available to follow any required delivery steps when contacted by our team.
• You do not provide incorrect, incomplete, or misleading delivery information.
• You check your email, spam folder, order page, and live chat messages for delivery instructions.

5. Delayed Delivery

Although we work to complete orders as quickly as possible, delivery delays may occur because of payment review, item availability, platform maintenance, high order volume, customer availability, or technical limitations.

If your order has not been delivered within 24 hours, please contact us at [email protected] or reach out to our 24/7 online customer support team. We will review your order and provide an update, replacement, or refund solution according to our Refund Policy.

6. Failed Delivery

If we are unable to deliver your order because of incorrect information provided by the customer, failure to respond to delivery instructions, account restrictions, platform limitations, or other delivery barriers, we may ask you to provide updated information or choose another available delivery method.

If the order cannot be completed after reasonable delivery attempts and the item has not been claimed, transferred, or delivered, you may be eligible for a refund according to our Refund Policy.

7. Order Confirmation

After placing an order, you should receive an order confirmation by email. This confirmation may include your order number, purchase details, and instructions for receiving your digital items.

If you do not receive an order confirmation, please check your spam or junk folder first. If you still cannot find it, contact our support team with your payment details so we can help locate your order.

8. Refunds for Undelivered Orders

If your order is not delivered within the stated delivery period and the issue cannot be resolved, you may request a refund. Refund eligibility depends on the order status, delivery records, claim status, and the terms listed in our Refund Policy.

Digital items that have already been successfully delivered, claimed, used, transferred, or received are generally not eligible for refund or exchange.